Every product answer, instantly — and sourced.
An AI agent that answers product and spec questions the moment they land — grounded in your own catalog and documentation, with source attribution, confidence scoring and clean escalation to your team. Already running in production.
Live at a building-products manufacturer.
This isn't a roadmap. Our Support Agent is in production today, answering customer questions from a library of 2,000+ spec sheets inside Zendesk.
question-routing accuracy over 2,000+ spec sheets
semantic-match confidence on questions
running in Zendesk in production
instant first response, every time
“This customer agent will create a lot of efficiency… and improve customer response times.”
Building-products manufacturer (live pilot)
Your product experts are your support desk.
Spec questions pile up in shared inboxes and ticket queues. The people who can answer them are your most experienced — and every lookup pulls them off higher-value work while customers wait.
Slow responses
Customers wait hours or days for answers that already exist in your documentation.
Expert time drained
Product and engineering staff become a lookup service instead of moving the business forward.
Inconsistent answers
Answers vary by who replies — and rarely cite the spec sheet they came from.
Grounded in your docs. Sitting in your helpdesk.
We index your catalog, spec sheets and documentation, then the agent answers inside Zendesk (or your helpdesk) — citing the source and scoring its own confidence.
Index
Pipelines ingest your spec sheets, catalog and docs into a grounded knowledge base.
Understand
Reads each incoming question and routes it to the right product and document.
Answer
Drafts an accurate, sourced answer with a confidence score attached.
Escalate
Low-confidence or novel questions hand off cleanly to a human expert.
Put your documentation to work.
We'll stand up a Support Agent on your own spec sheets and helpdesk, and show accuracy on your real questions. Zero rip-and-replace.